Chaori Solar guarantee & customer service – more than only After Sales Service
We keep constant attention through quality control to ensure that products delivered from us are flawless and in correspondent with international standard forms (certificate). There is a manufacturer warranty on every module delivered from us (product and power warranty). The warranty corresponds to the general international standards.
Even before your order we would like to give you detailed advice and information about our offer. You get all the needed data sheets from us (specification, certificate, photos, data about manufacturer etc.). Moreover we display samples in our offices and can arrange you visit to our manufacturers in China.
After the delivery we take over the complete After Sales Service.
In case of complaints we afford our supports by replacement or repair to fulfill your authorized demand on best quality and service. If our customers report any shortcomings regarding of quality, function or performance, we would consult a famous professional institute (Frauenhofer Institute) for advice. When the problems are confirmed we will entrust accredited electricians or professional installers to take measurement for the successful service.
We arrange regular gathering of our customers to discuss questions about quality of products, conditions of delivery and conditions of contract, demands on service and other topics. We are always ready for your special request.
Chaori Solar – your advantage
- Flexible agreement on price (monthly price, quarterly price, half-yearly and yearly price) and flexible agreement on payment (L/C, TT, DDP, payment after delivery, bank guarantee...).
- Accredited products (IEC61215 and TÜV Safety Class II, UL, CE): newest technologies and production control (controlled by SGS und Fraunhofer Institute).
- We manage service and stewardship on site.
- Long warranty: 5 years product and 25 years power (depends on contract) warranty. Our Mother Company and subsidiary companies take the common responsibility.
Sample display
Chaori PV Modules are displayed in our office in Eschborn. We are pleased of your visit.
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China, the Market of Future
Through our company group we offer manufacturers and suppliers of solar products with the attractive possibility to mark out their innovation and technologies in China.
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